Help with your TheraPeers account and app
Questions, issues, or feedback? We read every message.
Email us: help@therapeers.app — we respond within 2 business days.
After creating your account, submit your license type, number, and state from the dashboard. We confirm your credentials through third-party license verification providers for supported states, and through manual administrative review for others. Most verifications complete within a few business days — you’ll be notified as soon as yours is done, and the full community opens up once you’re verified.
TheraPeers is verified-therapists-only. Until your license is verified, you can set up your profile and account, but community content stays locked. This is what keeps the platform limited to licensed clinicians.
Check your spam or junk folder for an email from therapeers.app. You can resend the verification email from the banner on your dashboard. If it still doesn’t arrive, contact us at help@therapeers.app and we’ll sort it out.
From the sign-in screen, tap “Forgot password” and enter your account email. We’ll send a link to reset it.
You can delete your account at any time from Settings → Delete Account in the mobile app, or from your dashboard settings on the web. Your personal information is purged from our systems within 14 days, as described in our Privacy Policy.
Every post, comment, and profile has a report option in its menu, and you can block any member from their profile. Reports are reviewed by our team. For urgent concerns, email help@therapeers.app.